Return or Withdrawal
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Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The amount of the order will be refunded to the user within 14 days of receipt of the packages at our warehouse, with the methods with which the same payment was received.

In the case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term of 14 days starts from the date of receipt of the last product.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to Market.Go S.R.L by means of an explicit declaration on info@market.go.it , which can be sent by registered mail with return receipt or by accessing the "My orders" section of the "My online account" space on the official website www.Market2Go.it , with the creation of an RMA computerized practice.

The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract 

e-mail: market.gosrl@pec.it

e-mail: info@market.go.it

In the event of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to Market.Go s.r.l his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to Market.go s.r.l. Via Bottego 45 - 73048 – Nardó (LE), following indication by Market2Go for collection by our courier for return to the supplier.

The direct costs of returning the products are borne by the CUSTOMER, both in the case of a return due to defects in the goods sold and in the event of withdrawal.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. "otherwise 20% of the value will be deducted") and complete with the attached tax documentation.

As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Market.Go S.R.L may suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that they have returned the goods.

Market.Go S.R.L will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide Market.Go, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for the reimbursement by Market.Go S.R.L.

The right of withdrawal cannot be exercised for contracts relating to sealed audiovisual products or computer software, opened by the consumer or to software products purchased with the download or online activation procedure (pursuant to art. 5, paragraph 2 of Legislative Decree 185/99).

http://www.aduc.it/generale/files/allegati/codiceconsumo.pdf

Therefore a notebook (it is hardware) but it is equipped with pre-installed software (e.g. Windows), therefore the right of withdrawal cannot be exercised (of which the customer has accepted, after the purchase, the contract of use.

The right of withdrawal applies only to the sale between a professional/seller and the final consumer.

The guarantees provided by the Consumer Code are not recognized when the transaction, even if concluded remotely, sees the consumer purchasing with a VAT number, as in this case he is a professional customer and not a final consumer.