• RETURN OR WITHDRAWAL

In accordance with current legislation, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The amount of the order will be refunded to you within 14 days of receipt of the packages at our premises or locations indicated by us, in the manner in which the same payment was received.
In the case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term of 14 days starts from the date of receipt of the last product.

The CUSTOMER who intends to exercise the right of withdrawal must send an explicit declaration of withdrawal signed by the order holder to Market.Go S.R.L by certified email: market.gosrl@pec.it or registered mail with return receipt, or info@market2go.it.
In the event of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to Market.Go s.r.l his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The direct costs of returning the products are borne by the CUSTOMER, subject to the indication of our sales staff.
The goods must be returned intact, on the instructions of Market.Go Srl, in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc. "otherwise 20% of the value will be reduced") and complete with the order document, the purchase invoice and payment accounting.

As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Market.Go S.R.L will suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that he has sent back the goods, in the manner requested.
Market.Go S.R.L will execute the refund using the same method and circuit used by the CUSTOMER during the purchase phase. If the purchase was made by bank transfer, you must provide Market.Go Srl with the bank details for the refund: IBAN, SWIFT and BIC.

The right of withdrawal cannot be exercised:
- for sealed audiovisual products or computer software,
- tampered with or opened by the user
- for software products purchased with an online download or activation procedure (pursuant to Article 5, paragraph 2 of Legislative Decree 185/99).
- Link: http://www.aduc.it/generale/files/allegati/codiceconsumo.pdf
- So a notebook (it is hardware) but is equipped with pre-installed software (e.g. windows), so the right of withdrawal cannot be exercised (as the customer has accepted, after the purchase, the user contract).
- The right of withdrawal applies only to the sale between a professional/seller and the final consumer.