Frequently Asked Questions (FAQ) - Market2Go
1. What is Market2Go?
Market2Go is an online platform specializing in the sale of IT and technology products, offering a wide range of items such as computers, hardware components, peripherals, and accessories.
2. How can I place an order?
To place an order, select the IT products you wish to purchase, add them to your cart, and proceed to checkout by following the simple instructions.
3. Which payment methods do you accept?
We accept payments via credit card, PayPal, bank transfer, and other methods displayed during checkout.
4. Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 12 hours of confirmation. We recommend contacting our customer service promptly via email or phone.
5. How does shipping work, and what are the delivery times?
Orders are processed within 48 hours. Delivery times generally range from 5 to 10 business days, depending on your location and product availability, as our suppliers’ logistics are located both in Italy and Europe.
6. Can I request an invoice?
Certainly! During the purchase process, you can select the option to receive an invoice by entering the necessary fiscal information.
7. What if I receive a defective or incorrect product?
If you encounter issues with your purchase, please contact our customer service within 48 hours of receipt. We will promptly resolve the issue by replacing the product or offering an alternative solution.
8. Do you also sell used or refurbished products?
Yes, we offer guaranteed refurbished products that have been inspected and tested to ensure the highest quality and safety standards.
9. How can I contact customer service?
You can easily reach us by email at info@market2go.it or by phone using the numbers provided in the Contact section of our website.
10. Can I sell my products on Market2Go?
We are open to collaborations with suppliers and sellers of quality IT products. If you are interested in collaborating with us, please contact us through the "Contact Us" section on our website.