🔄 Returns & Right of Withdrawal
Last updated: [08/05/2025]
Shopping on Market2Go means peace of mind. If you’ve changed your mind or are not satisfied with your order, you have the right to withdraw from the contract in accordance with the Italian Consumer Code (Legislative Decree 206/2005, Articles 52 and following).
📝 Right of Withdrawal
You have the right to withdraw from your purchase within 14 calendar days from the date of receiving the products, without providing any reason and without penalty.
To exercise your right of withdrawal, you must:
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Send a written notice to:
📧 info@market2go.it -
Clearly state:
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Your order number
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The product(s) you wish to return
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Your preferred refund method
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📦 Return Conditions
To be eligible for return, the product must be:
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Unused, intact, and complete in all its parts
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Returned in its original packaging, including all accessories, manuals, and seals
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Properly packed for shipping
Market.Go Srl reserves the right to refuse returns in cases of:
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Visible damage
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Improper use
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Missing essential components (accessories, documentation, packaging)
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a product defect/non-conformity.
We do not accept returns with cash on delivery (COD) or freight collect shipping.
💰 Refund Processing
Once we receive and inspect the returned product, we will process the refund within 14 business days, using the same payment method used for the original order, unless otherwise agreed.
In the case of a partial return, only the amount corresponding to the returned item will be refunded.
❌ Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in the following cases:
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Customized or personalized products
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Sealed audio/video or software products that have been opened
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Perishable goods or those with a short expiration date
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Services that have already been fully performed with the user’s consent
Sure! Here's the English translation of your text:
Italian legislation on withdrawal for sealed audiovisual products or software is primarily governed by the Consumer Code (Legislative Decree 206/2005), specifically Article 59, which lists the exceptions to the right of withdrawal.
❌ No right of withdrawal if the product is sealed and then opened
Art. 59, letter (i):
“The right of withdrawal is excluded for: [...] the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery.”
📌 In summary:
If the product is sealed (DVD, Blu-ray, software on CD, etc.) and the consumer breaks the seal, they no longer have the right to withdraw.
If the seal is not broken, the consumer has the right to withdraw within 14 days of delivery, with no obligation to provide a reason.
This exception exists to protect sellers from the risk of use and return of content that can be easily copied or duplicated.
You can consult the official text of Article 59 of the Consumer Code (Legislative Decree 206/2005), which regulates the exceptions to the right of withdrawal, directly on the Official Gazette website at the following link:
👉 Article 59 – Official Gazette
Specifically, letter (i) of the article states that the right of withdrawal is excluded for:
"the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery."
This means that if the consumer opens a sealed audiovisual product or software after delivery, they lose the right of withdrawal.
For more information and clarification, you can also consult the official FAQ by the Ministry of Enterprises and Made in Italy at the following link:
👉 Right of Withdrawal – Frequently Asked Questions (FAQ)
This page provides a detailed overview of the right of withdrawal, including the exceptions provided by law.
Let me know if you’d like this adapted for your website or legal documentation.
ℹ️ Need Help?
For any questions regarding returns and withdrawal, please contact us at:
📧 info@market2go.it
📞 +39 0833 607763
📱 +39 376 1436089