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📃 Terms and Conditions of Sale

Last updated: [04/07/2025]

Please read these Terms and Conditions carefully, as they govern the purchase of products offered on the website www.market2go.it, owned by Market.Go Srl, headquartered at Via Concordato, 32 – 73048 Nardò (LE), Italy – VAT IT05206510751.

By placing an order on our site, you fully accept the following terms.

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1. Contract purpose

These general terms and conditions govern the sale of goods marketed by Market.Go Srl through the website www.market2go.it. The contract is finalized when the customer receives the order confirmation by email.

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2. Purchase process

Purchases can be made exclusively online. To place an order, the customer must:

• Select the desired products and add them to the cart

• Correctly fill in the required information

• Select the payment method

• Confirm the order

Once received, the order will be confirmed by Market2Go via email. If a product is unavailable, the customer will be notified and any amount paid will be refunded.

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3. Prices

All prices are expressed in Euros and include VAT, unless otherwise specified. Shipping costs are specified separately during the checkout process and may vary depending on weight and destination.

3.1 Price variations and anomalies

Market.Go Srl operates under a dropshipping model: the products sold through the website www.market2go.it are shipped directly by official distributors or third-party suppliers. Therefore, prices displayed online may be subject to sudden changes based on supplier price list updates, without prior notice.

Additionally, due to the use of automated systems for importing data from external catalogs, pricing errors or miscalculations may occasionally occur. Such anomalies may result from:

• errors in supplier databases;
• malfunctions in the management software or synchronization modules;
• temporary misalignments between supplier data and our website.

In case of a manifest pricing error, pursuant to Art. 1433 of the Italian Civil Code (error in declaration), Market.Go Srl reserves the right to cancel the order and issue a full refund of any amounts already paid, with no further obligations or liabilities for either party.

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4. Payments

Accepted payment methods include:

• Credit and debit cards

• PayPal

• Bank transfer

• Other methods, if available during checkout

Payment must be made in a single transaction. Orders will be processed only after payment confirmation.

PayPal transaction fee:
If paying via PayPal, an administrative surcharge will apply, visible in the order summary. This amount (including VAT) is intended to cover the costs of electronic transaction processing sustained by the seller via the PayPal circuit. Customers are informed transparently before confirming the purchase, in compliance with Legislative Decree 206/2005 (Consumer Code) and applicable price clarity regulations.

5. Shipping and delivery

Shipping times range from 4 to 7 business days (up to 10 days for smartphones). Deliveries are handled by reliable couriers (e.g. Bartolini or TNT) with tracking and signature required.

For more information, visit our Shipping & Delivery page.

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6. Right of withdrawal

Customers have the right to withdraw from the purchase within 14 days from the date of receipt, without providing any reason, in accordance with Legislative Decree 206/2005.

To exercise the right of withdrawal:

• Send written notice to info@market2go.it
• Return the products in the same condition they were received, at your own expense

Once the products’ condition and integrity are verified, we will issue a refund within 14 days.

⚠️ Exceptions to the right of withdrawal

Pursuant to Art. 59 of the Consumer Code (Legislative Decree 206/2005), the right of withdrawal is excluded for the following:

• customized or made-to-order items;
• sealed goods that are not suitable for return due to hygiene or health protection reasons, if opened after delivery.

Specifically, returns of smartphones or electronic devices whose original packaging has been opened, tampered with, or lacks the manufacturer’s seal will not be accepted. Opening the seal activates the device, and it can no longer be sold as new.

We recommend customers check product details carefully before activation or opening the packaging.

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7. Legal warranty

All products are covered by a legal warranty of conformity for 24 months for consumers (12 months for businesses or VAT holders), in accordance with Articles 128–135 of the Consumer Code.

Any defects must be reported within 14 days of discovery.

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8. Liability

Market.Go Srl shall not be held liable for direct or indirect damages resulting from:

• Improper use of the website or purchased products

• Delivery delays due to force majeure

• Temporary unavailability of the website or services

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9. Privacy

The processing of personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR).
For more information, see our Privacy Policy.

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10. Governing law and jurisdiction

These terms and conditions are governed by Italian law.
Any disputes will fall under the exclusive jurisdiction of the Court of Lecce.

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📩 For any requests or inquiries, you may contact us at: info@market2go.it

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