RMA Practice

According to the provisions of article 1698 of the civil code: "The receipt without reservation of things carried on payment of what is due to the carrier extinguishes theactions arising from the contract, except in cases of willful misconduct or gross negligence of the carrier. Shares are reserved for partial loss or damage at the time of delivery, provided that not recognizable in the latter case the damages have denounced just met no later than eight days after the reception. " Why at the moment of delivery please follow the following rules:


It is important to note the reasons on reserves; It's a poor state of packaging, a visible damage, an accidental opening maybe seller membership not tape stop otherwise it is almost impossible to prove the liability of the carrier. Transport damage is theterm for damage to or breakage of the products contained in the shipment that was delivered


Transport damage is divided into two cases:

Externally visible damage and/or missing quantities: in this case upon delivery affix the description of ink damage on the waybill that the haulier asks you to sign a receipt of delivery if you don't lose your rights to compensation, or refuse the acceptance and withdrawal of the damaged goods by writing to pen the reason on the waybillthat the haulier asks you to sign a receipt of delivery If you do not lose the rights to compensation.

In the event that the carrier is equipped with POD (electronic handheld) at the time of acceptance, remember to put the description of the damage on the POD beforeyour signature.

Hidden damage, not visible from the outside: remember to affix the acceptance of shipment subject to verification.

Each delivery shall be immediately reviewed to check if there are damages or shortages. If you notice irregularities a short note of the conclusions shall be placed on the delivery note (accompaniment) "Accepted with reservation" without further details (motivation of the reserve), is insufficient. For example: If a package arrives with the package scondizionato, you must specify in the bull "merchandise withdrawn/accepted subject, scondizionato packaging, etc." Amount and form of packaging must be inspected immediately upon receipt, in the presence of the courier who delivers. In the event of irregularities noted in the specific reservations on the transport documents (D.D.T. or C.M.R.) and insist on a countersignature of the truck driver

Below is the procedure to be followed to open the practice RMA::

1. Through the site www.market2go.it access the appropriate section:https://www.market2go.it/it/contattarci

2. Indicate transport damage as reason for return 3. Insert photos of the damage 4. Insert scan bulletin signed with reserve/write detailed reserve on the POD (electronic handheld) ALL REPORTS MUST BE SUBMITTED not later than 8 DAYS AFTER DELIVERY